Refund policy

Returning an item at Kabinka is very simple! Our goal is to provide you with the best shopping experience, which includes a 14-day fast exchange service.

REFUND OPTIONS

When you exchange an item, request a store credit, or receive a refund, it can all be done by our return center. Please note, we give you an initial 14 days to inspect your items for damage, missing or broken parts, or any error on our part, in which case you will we will re-ship or refund.

DAMAGED OR DEFECTIVE ITEMS

Return shipping for damaged or defective items is free with 7 days of delivery — just pick your preferred resolution:

• A replacement item
• A refund

How to get started:

1) Choose your resolution, to return for a refund or get a replacement.

2) Go to our return center, send photos/video as proof of damaged/defective item

3) We will respond to the return email in 2 business days.

4) Refund or replacement will be released within 5 business days.

PLEASE NOTE: check the package carefully before signing for your item(s). If a package is delivered in damaged/damp/deformed condition, please request a "Damage Report/Proof of Damage" documentation from your delivery carrier. This will be one of the very important materials for damage return and refund.

PRE-INSTALLATION INSPECTION

Once your order is received, we need you to check for defects, missing parts or any of our issues. If you suspect any these, please email us, requesting a replacement, store credit or refund.

Return for non-quality issues
No returns are accepted for non-quality issues on all items in the store.

Refuse to receive the goods

Please note: Please do not refuse to receive the goods. please contact Kabinka customer service for help. Refused goods/parcels may be lost during the return process and may not be returned to us. If you refuse your goods and they do not return our warehouse, we will not be able to issue a refund.

LOST IN TRANSIT

You may track your package in our Tracking Center. If your order gets lost during transit or is marked delivered, and yet you cannot find it, contact your courier immediately.If the package is lost, please contact us for the tracking number, and we will assist with the claim or arrange a reshipment.

DELIVERY ADDRESS CHANGES

Should you want to change the shipping address or delivery date after your item has been shipped, contact your courier immediately. Unfortunately, orders that have already been shipped cannot be canceled.

SHIPPING CANCELLATIONS

For all products, you can cancel your order and receive a full refund at any time before the order is shipped. -Orders within 12 hours after payment confirmation can be fully refunded. -Orders that have already been shipped cannot be canceled.

REFUNDS

Refunds are automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post your refund.

COMPLAINTS

If you are not satisfied with the way we handle any return or exchange of any product, please contact our customer service representative at kakinka_game@163.com. We welcome any feedback on our products and services.

Please note:

We reserve the right to refuse a return or process an exchange or refund request without prior approval from our customer service.

Any purchase made on kabinkagame.com indicates that you have read, understand and agree our above return policy. Please refer to our Terms of Use for all information and terms.